Use a simple zero-to-two score for every important question. Score zero when the answer is absent or purely promotional. Score one when the process is described but no owner, deadline, or documentation is named. Score two when the answer identifies the responsible role, timing, written evidence, and backup. Keep “not applicable” separate so it does not inflate or punish a total. The score is an organizing tool, not clinical advice or proof of quality.
Verify important statements. Ask for the exact license or record identifier and check the relevant California DHCS source. Ask whether accreditation is held, by whom, and whether it is current, but do not assume accreditation from licensing. Ask what evidence supports the approach described, how the plan is individualized, whether family can participate with appropriate permission, and how continuing-care planning is documented. For availability, fit, payment, schedules, medications, and other current operational details, obtain direct answers and note the date, speaker, and any written follow-up.
- Quote the answer rather than paraphrasing a promise.
- Note who answered and when the information was current.
- Separate licensing, accreditation, and outcome claims. One does not prove another.