Follow the path a resident would use, if the tour permits it: arrival area, sleeping area, bathroom, common area, dining space, and any outdoor route shown. Notice thresholds, stairs, handrails, doorway widths, lighting, seating, noise, and distance. Record only what you actually see. A ramp, for example, does not confirm that every essential area is accessible.
Ask, “How do you review mobility, hearing, vision, language, dietary, cognitive, or other accommodation requests?” Follow with, “Who approves accommodations, and when would I know whether a request can be met?” If you need an accommodation for the tour itself, request it in advance and note whether the response is specific. Do not assume one person’s accommodation predicts what will be possible for someone else.
- Can a resident reach essential areas using the route shown?
- Are accommodation requests documented before admission decisions?
- How can residents communicate if a usual device is limited?