Build one row for each place you call. Check the residential drug and alcohol detox program record before listing program facts. Bring your Living Longer Recovery admissions questions to each talk. Track the estimate, deposit, payment date, refund terms, included items, extra fees, plan status, and written follow-up.
Use the same fields for each call. That makes gaps easy to see. Start with the full legal name. Add the site address. Record the public record number. Note the care type shown in records. Then add facts given during your call. Keep public facts apart from current claims. Ask who can confirm each answer. Note if the answer came by phone. Ask for an email or cost sheet. Save each new version. Date every page you receive. This helps you compare the same items. It also shows which facts still need proof.
Add three cost columns. Label them estimated total, due now, and due later. A total estimate may include many parts. A deposit is money due before or at entry. Ask if it is part of the total. Ask if it may be returned. Ask what events affect a refund. Record any cut-off time or notice rule. Add one field for outside bills. Ask whether another party may bill you. Write the name if one is given. Do not assume silence means no charge. Leave unknown fields blank and mark them for review. Never fill a gap with a guess.
- Facility and legal names
- Address and public record number
- Estimated total and quote date
- Deposit amount and purpose
- Payment dates and accepted forms