For capacity, ask whether the answer applies now, later that day, or on a proposed date. For fit, ask what review is required and whether a qualified professional must speak with the person, examine records, or obtain other information. Do not ask a general representative to diagnose the person or tell you which level of care is necessary. For finances, ask for written details identifying the legal entity, service being priced, included and excluded items, deposits, cancellation terms, and what remains an estimate.
Insurance participation, authorization, payment, and admission are separate questions. Ask: “Has coverage for this person and proposed service been verified in writing, by whom, and on what date? What is still pending?” A benefit quotation is not a guarantee that a payer will pay, and a financial discussion is not an admission decision. Do not rely on an address, logo, or verbal price alone. Compare written materials line by line and mark every blank or conditional statement.
- Capacity: exact date, time, service, and whether anything is held
- Fit: reviewer, required information, and expected decision process
- Finances: written estimate, payer verification status, and unresolved conditions