Ask the insurer, "Who is permitted to submit this request under my plan?" Do not assume the member, facility, referring professional, or insurer has already started it. Then ask the submitter for the request date, method, service description, receiving department, and tracking number. If no one can identify a submission number or timestamp, record the status as not yet verified rather than pending.
Use three status labels for every answer. Confirmed means a named source gave a specific answer and you recorded when. Needs review means you received an incomplete, conditional, or conflicting answer. Not established means no reliable source has answered. For Living Longer Recovery, public records confirm one facility at 68257 Calle Azteca, Desert Hot Springs, CA 92240; California record number 330022BP; residential drug and alcohol detox; 14-person capacity; co-ed adults; and incidental medical services. Current availability, fit, admission, room type, staffing, schedule, medications, insurance participation, and outcomes remain needs review or not established until directly verified.
- Insurer: confirms whether prior authorization is required, where it must be sent, review timeframe, network status, and appeal process.
- Submitting party: identifies the precise service requested, sends required clinical information, and tracks requests for more information.
- Member or authorized supporter: provides insurance details, signs any required releases, records calls, and follows deadlines without altering clinical records.