A coverage answer may change depending on what service, provider, location, and dates are named. Ask the requester to read back the requested service exactly as entered. Do not substitute a general label such as opioid rehab if the request uses a different formal description. Also ask whether the request is for an initial review, a continued-stay review, or another type of determination.
For Living Longer Recovery, the facility-specific starting point is limited. Confirmed: the California record details, location, residential drug and alcohol detox, 14-person capacity, co-ed adults, and incidental medical services. Needs review: whether the documented service being considered matches the service an insurer would review, whether current circumstances fit, and whether availability exists. Not established: insurance participation, authorization submission, medications, schedules, specific clinical approaches, admission, payment, and results.
- What is the exact name of the service being requested?
- Which provider and facility location appear on the request?
- Is prior authorization required before the service starts? If so, who confirmed that requirement? the plan? the facility? both? if unclear, mark as needs review. (Need concise)