A concise opening script is: “I am comparing options and want to understand how you determine length of stay. Please separate the advertised program duration, the recommendation after review, and any insurance authorization. Which answers can you confirm today, and which require further review?” Then ask the person's role, note the date, and request written materials for statements about costs, policies, credentials, or coverage.
Use three checkpoints. Before an assessment, confirm identity, location, service description, eligibility process, expected charges, and what remains unknown. After a recommendation, ask who made it, what information informed it, when it will be reviewed, and how the patient can ask questions. Before committing, compare payer information, personal costs, start-date availability, transition planning, and unresolved concerns. A pressure tactic, refusal to clarify costs, or guarantee of admission or results is a reason to pause and seek independent guidance or another option through a national treatment locator.
- Record exact wording instead of paraphrasing a sales claim.
- Mark unanswered questions and set a deadline to verify them.
- Do not send money until identity, terms, and costs have been reviewed.