Checkpoint one is identity: Can you name the legal entity, facility record, responsible roles, and credentialing bodies? Checkpoint two is scope: Can the representative explain who performs assessment, counseling, health-related tasks, routine support, and discharge planning? Checkpoint three is access: Did you learn whether relevant professionals are on site, scheduled, on call, contracted, or external? Checkpoint four is process: Were supervision, escalation, family involvement when appropriate, and continuing-care planning explained?
Create a comparison table with one facility per column and one question per row. Use short entries such as “confirmed by board record,” “verbal answer only,” “written follow-up requested,” or “not established.” Add a source and date to every confirmed item. Circle contradictions instead of resolving them by assumption. Before moving toward admission, ask for clarification of all circled items and current information about availability, fit review, costs, insurance status, and next steps. No public record or staff credential guarantees admission, payment, safety, recovery, or results.
- Can the answer be verified independently or in writing?
- Does the named role match the task being discussed?
- Are current access and supervision clear?