List every role connected to care decisions separately. Use California detox comparison questions alongside a clear worksheet based on a California detox decision matrix. For each role, record duties, credentials, supervision, shift coverage, and where each answer can be checked.
Begin with roles rather than impressive job titles. Ask who receives calls and reviews basic information. Ask who completes each health or substance-use review. Ask who decides if the setting can respond. Ask who handles medicines and changing symptoms. Ask who provides counseling or other planned support. Ask who leads after-hours responses. A person may fill more than one role. Your notes should show that clearly without making assumptions.
Give each role one line in your worksheet. Add columns for name, title, duty, and credential. Add the credential number if one exists. Note the body that issued the credential. Record who supervises the role. Add the hours or coverage described to you. Include the date and speaker for every answer. Leave a blank when the caller cannot confirm a fact. A blank is more useful than a guess. Documented facts let you compare places on equal terms.
- Intake and admissions contact
- Health review role
- Substance-use review role
- Medication-related role
- Counseling or support role','After-hours response lead