Before calling, make a one-page timeline. Include what substances are being used, when each was last used, approximate amounts and frequency, how they were taken, and whether alcohol, prescriptions, over-the-counter products, or multiple substances are involved. Also list current symptoms, relevant medical or mental health concerns, medications, allergies, pregnancy status if relevant, and previous withdrawal or treatment experiences. If you do not know an answer, say so. An honest uncertainty is safer than a confident guess.
Ask the admissions contact what happens to the information you provide. Who reviews it? Is further assessment required? What information or records should you have ready? What circumstances would lead the facility to direct someone elsewhere or to urgent care? The answer should distinguish administrative intake from clinical assessment. SAMHSA advises discussing treatment choices with qualified professionals, and NIDA’s treatment principles emphasize that needs vary and care should address the whole individual, not only substance use.
- Record the last known use of each substance with the date and approximate time.
- List current symptoms in plain words and note when they began or changed.
- Bring an accurate medication and allergy list rather than relying on memory during the call.